Salon Policy

Appointments can be made using the following methods:

Gift vouchers can be purchased for all treatments. All gift voucher purchases must be paid for in full at the time of issue.

Each voucher has a unique code and to be redeemed must be presented at the time of payment for the booked service. Vouchers will not be accepted after the expiry date. They cannot be transferred for a cash alternative or used on Weleda Product sales.

For gift voucher bookings the same cancellation policy applies. A deposit is not needed for the booking as it has been paid for in the voucher purchase but, if you fail to give the required 48 hours' notice a cancellation fee will be required to be paid either by deducting that amount from the voucher or paid separately before another booking can be confirmed. For cancellation fee amounts please refer to the deposit prices listed above.

In order to respect the time of both our clients and our staff, we ask you to arrive at the correct time for your appointment. If you are running late, you must contact the salon to let us know.

Clients arriving late will have the time taken off their treatment duration if this can be done (but the full charge for the treatment will still apply), but in some cases this may not be possible. Please be aware that if you are going to be 10 minutes late or more you may need to reschedule your appointment and will forfeit your deposit amount to cover the time lost.

Please do not arrive more than 5 minutes early for your booking as there may still be a client finishing their visit. Time is needed to change the treatment room in preparation — please be aware that if you arrive early you may have a short wait before you can enter into the salon.

We require 48 hours' notice of cancellation or rescheduling of booked appointments. If you need to cancel your appointment, we ask that you notify us at least 48 hours prior to your appointment.

Failure to do so will result in forfeiture of your deposit amount, this is to cover the time lost for that booking.

If you fail to give the required notice of cancellation for 2 consecutive bookings, you will be required to pay in full before you can make any more appointments.

In the case of missing your appointment, you will forfeit your deposit amount to cover the time lost.

If you miss two or more appointments, you will no longer be able to make any future bookings at the salon.

You will be required to fill out a health consultation form before any treatment can be carried out.

For your comfort and safety, please notify your practitioner if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert the practitioner immediately.

Heart & Soul operates a zero-tolerance policy. As a qualified Holistic therapist I have a zero-tolerance policy towards aggressive and inappropriate behaviour. I follow ethics guidelines to ensure the safety and wellbeing of my clients.

I reserve the right to stop any treatment and refuse treatments if I feel that my safety is at risk. I have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

All appointments are on a one-to-one basis. Please come alone to your booked appointment unless you need a caregiver with you.

Under 16's must be accompanied by a parent/guardian at all times.